TERMS & CONDITIONS
MEMBERSHIP TERMS & CONDITIONS
PRINCIPAL TERMS
1.1 - This agreement commences once you have indicated your acceptance in the Declaration section of the sign up process.
1.2 - This agreement will become binding on you and us when we contact you to confirm your membership application has been accepted, at which point a contract will come into existence between you and us.
1.3 - You will be entitled to all the rights and privileges set for the Type of Membership chosen.
1.4 - You cannot transfer this agreement to anyone else
STANDING ORDER FEES AND CHARGES
2.1 - The Joining Fee (if one is payable) and first month's membership fees are collected from you by us either by Debit / Credit card at time of purchase, or by Standing Order. Joining fees are applied to cover the initial administration costs associated with setting up a new membership and entitle the member to a training top.
2.2 - If you are looking to cancel your membership there may be an admin fee charged at the point at which you cancel.
2.3 - Your second Standing Order for monthly membership fees will be collected one month after you joined. Subsequent collections for monthly membership fees will be collected monthly thereafter. Each payment made is not refundable under any circumstances.
2.4 - If any Standing Order is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of £20. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole election, either suspend or terminate your membership, upon having given you written notice of our intention to do so. We may present an option to reduce the administration fee if the outstanding amount is paid online within 7 days of becoming due.
2.5 - You agree to advise us immediately of any change to the Members Details provided.
STANDING ORDER PRICES
3.1 - From time to time we may need to increase the price of membership. We will give you at least 1 full months' notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with our notice.
TERMINATION
4.1 - MONTHLY MEMBERSHIPS
4.1.1 - You may terminate your membership with 14 day's notice, by cancelling your standing order with your bank, allowing 4 working days for the bank to action this.
4.1.2 - You may also terminate your membership at any point by contacting us at hello@calculatedperformance.co.uk, a member of our team will then manually cancel your membership with us.
4.1.3 - In the above circumstances your membership will remain in force until the day before your next payment is due, at which point it will automatically terminate.
4.2 - GENERAL BOOKING
4.2.1 - If you wish to terminate your ongoing bookings or subscription with us, a written notice of at least 14 days is required. Failure to provide the specified termination notice may result in the payment of additional fees or charges.
GENERAL TERMS & CONDITIONS
CANCELLATION POLICY
5.1 - COVID-19
5.1.1 - Due to the recent government announcement, made on the 21/02/22, there will be no exceptions made to our cancellation policy regarding Covid-19.
5.2 - GENERAL
5.2.1 - Our cancellation policy is designed to minimise no-shows and ensure the smooth operation of our services. It also helps us meet financial obligations related to pitch hire and coaching fees. We appreciate your cooperation in adhering to the following guidelines:
5.2.2 - Cancellation Notice: If you need to cancel your session, please provide at least 48 hours' notice. We will always make every effort to find an alternative session within the same week to avoid charging a cancellation fee.
5.2.3 - Cancellation Fee: If you cancel within 48 hours of your scheduled session, a cancellation fee of 100% of the session price will be charged. This fee helps us cover the costs associated with the reserved time and resources that could have been allocated to another player.
5.2.4 - Outstanding Cancellation Fees: To ensure continued access to our services, it is necessary to settle any outstanding cancellation fees immediately. Once the fees have been paid, you may resume using our services as usual.
5.2.5 - Service Cancellations by Us: In the rare event that we have to cancel our services for any reason, you will not be charged for the cancelled session. If you have already made a payment for the cancelled session, we will offer a refund in the form of credit with us.
5.2.6 - No-Show Policy: If you fail to attend a scheduled session without prior notice or cancellation, it will be considered a no-show. No-shows are subject to the full session fee and may result in the loss of future booking privileges.
5.2.7 - Refund Policy: Our refund policy may vary depending on the circumstances. In most cases, refunds will be issued in the form of credit for future sessions or services.
We understand that exceptional circumstances can arise, and we strive to maintain a fair and flexible approach to cancellations. Please contact us if you have any questions or require further assistance regarding our cancellation policy.
By continuing to use our services and participating in our sessions, you acknowledge that you have read, understood, and agree to comply with the terms and conditions of our cancellation policy as outlined above.
6 - MISCELLANEOUS TERMS
6.1 - Membership Account Holder must be 18 or older.
6.2 - If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
6.3 - We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.
6.4 - There may be occasions where we have to close all, or part of, our services of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances.
6.5 - We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.
6.6 - As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.
6.7 - This agreement is governed by English Law.
6.8 - We may terminate this agreement with immediate effect on notifying you if you are in breach of the Company Rules.
6.9 - To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, wellbeing or physical condition. Further, that you will advise us immediately should your circumstances change.
7 - INFORMATION ABOUT US
7.1 - We are a company registered in England and Wales. Our company registration number is 12681815. Our registered VAT number is 351 4285 12.
7.2 - If you have any questions, please contact us. You can contact us by emailing us at hello@calculatedperformance.co.uk
7.3 - If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing you can send this to us by email to Calculated Performance Ltd at hello@calculatedperformance.co.uk. We will confirm receipt of this by contacting you by email.
8 - PROMOTION TERMS
8.1 - Calculated Performance Ltd reserves the right to end any promotion without warning at any time.
8.2 - Any prizes offered by Calculated Performance must be claimed within 21 Days of announcement of the winners. Calculated Performance have 45 days to issue any prize.
9 - MEMBERSHIP PROMOTION TERMS
9.1 - Membership Account Holder must be 18+ to join.
9.2 - Calculated Performance withholds the right to change or remove the offer at any time.
9.3 - This offer cannot be converted into a cash prize.
9.4 - Offer cannot be transferred to another person.
9.5 - Offer cannot be used in conjunction with another offer.
9.6 - Offer is only available to new clients.